🔒 Your privacy is our responsibility
Learn how your information is collected, used, and protected — explained in plain English.
See exactly what data is collected, where it is stored, and how long it is retained — complete transparency.
Your data is always protected with SSL encryption, firewalls, and multi-layer security.
Request to view, correct, or delete your personal data — all your rights, guaranteed in one place.
Who may and who will never receive your data — clearly stated.
The types of cookies used, why they are used, and how to manage them are clearly explained.
You will be notified in advance of any changes to the Privacy Policy — no surprises.
By using xsport, you are considered to have accepted this policy.
When you create an account on xsport or use our website and app, you share certain personal information with us. This Privacy Policy explains how we handle that information.
We believe you have the right to know — what data we collect, why we collect it, and what we do with it. xsport never sells your information or uses it for unnecessary purposes. That commitment is at the core of how we operate.
This policy applies to xsport's main website, mobile app (Android and iOS), and our customer service channels – the same rules apply across all platforms.
Key takeaways: Your data is used solely to improve your experience, never sold, and kept with the highest level of security.
Xsport collects two types of data – what you provide directly and what is collected automatically while you use the platform.
| Data Type | When It Is Collected | Why It Is Needed |
|---|---|---|
| Full name & date of birth | At registration | Identity Verification & Age Confirmation |
| Mobile Number | Registration & Transactions | OTP Verification & Communication |
| Email address | At registration | Account Notifications |
| National ID (NID) Details | During KYC Verification | Meeting legal requirements |
| Payment Information | Transaction Period | Deposit & Withdrawal Process |
| Address | Upon Full KYC Verification | Security for large withdrawals |
Xsport uses your data only for specific purposes. Each purpose is clearly outlined below so there is no ambiguity.
What We Don't Do: Your data is never sold to advertisers, nor shared with third parties for marketing purposes without your consent.
Xsport only retains your data for as long as necessary. Even after account closure, certain information may be kept for a defined period as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of account activity | Service Delivery |
| Transaction Records | 5 Years | Legal & Financial Compliance |
| KYC Documents | 5 Years | Regulatory Requirements |
| Support chat logs | 2 years | Ensuring service quality |
| Login logs | 1 Year | Security Monitoring |
| Marketing Preferences | Until you request otherwise | Consent Management |
Once the retention period ends, data is securely deleted or irreversibly anonymized.
Xsport never sells your data. However, limited information may be shared with trusted partners in certain specific circumstances.
Important: Third-party partners have their own privacy policies and are bound to follow them. xsport enforces data protection through contractual agreements with all partners.
Xsport uses industry-leading security technology to protect your data. Multiple layers of protection are in place so that even if one layer is compromised, your information remains secure.
All communications are protected with top-tier encryption — the same technology used by banks.
OTP is required for login and important transactions. Even if your password is compromised, your account stays secure.
Enterprise-grade firewall active to prevent unauthorized server access.
External security teams conduct regular system audits to identify vulnerabilities.
Regular backups to a secure location ensure fast recovery in any emergency.
Only authorized staff can access specific data. All access is logged.
Xsport's website and app use cookies. Cookies are small data files stored on your device that help improve the quality of our service.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent login from working.
You have clear rights over your personal data at xsport. Contact our support team to exercise any of these rights.
You may request to view the data we hold about you at any time.
You have the right to request corrections to any inaccurate or outdated information we hold about you.
If you close your account, you may request deletion of data beyond the legally required retention period.
You have the full right to object to your data being used for marketing purposes.
You can request a download of a copy of all personal data we hold about you.
You can request that we restrict how we use your data for specific purposes.
We will respond to rights requests within 30 business days of receipt. In some cases, complete deletion may not be possible due to legal obligations — you will be informed of the reason if so.
Xsport strictly prohibits use by anyone under 18. Collecting data from minors is a direct violation of our policy.
Learn More Responsible Gaming View page.
Xsport only sends marketing messages with your consent. You can withdraw that consent at any time.
Please note: Even if you opt out of marketing, we will continue sending essential transactional messages — such as withdrawal confirmations and security alerts.
Xsport may update this Privacy Policy when necessary. Minor changes will only reflect an updated date on this page. For major changes:
If you do not accept the updated policy, you will have the option to close your account. Continued use of the platform after the policy takes effect will be considered as your consent.
For any privacy-related questions or requests, please reach out to our dedicated data protection team:
If your complaint remains unresolved, you have the right to escalate it to the relevant regulatory authority.
Frequently Asked Questions
🔒 Your Privacy is Protected
Read our Privacy Policy and see why xsport takes your trust seriously. Join today.